WE TEST ALL PRODUCTS BEFORE SALE. If products are not tested, they will explicitly state so. If customer disagrees with condition upon receipt. Everyone's ideas of conditions vary from person to person.
Please see pictures or ask questions before purchasing. Non receipt of item and tracking shows as still in progress or non-delivered. Exact item as what was sent originally (We record and check serial numbers, photos, and receipts).
In the exact same condition sent originally Send back in same way as was sent to customer or better. Including everything that was sent originally (accessories, cords, cases, paper inserts, etc).